Soft Skills
- Communication
- Leadership
- Critical Thinking
- Problem-Solving
- Creativity
- Adaptability
- Algorithmic Thinking
- Initiative
- Agile Development
- Self-Learning
- Team-Building
- Emotional Intelligence
- Teamwork & Collaboration
- Self-Motivation
- Time Management
- Project Management
- Attention to Detail
- Researching
- Data Analysis
- Data Visualization
Education
Ohio University
Bachelor of Science in Integrated Media
Minor in Business Administration
Athens, OH
Aug 2011 - May 2016
University of Denver
Full Stack Web Development Certificate
Denver, CO
Aug 2023 - Nov 2023
Harvard University
CS50 Certificate of Completion
Remote (edX)
May 2023 - Dec 2023
Relevant Experience
Enterprise Rent-A-Car
Assistant Branch Manager
Dayton, OH - Denver, CO
2016 - 2020
- Strategically expanded the flagship branch fleet from 250 to 500 vehicles, while maintaining a 96% utilization rate, propelling the branch to the top in profitability across Ohio, Indiana, and Kentucky
- Achieved a historic 98 ESQi (Enterprise Service Quality index), the highest customer service score in Midwest Group's history for a flagship branch, and successfully mentored over 15 employees for promotion to management roles within a year
- Excelled as the premier Assistant Manager in the Midwest Group by crafting and executing tailored marketing strategies, leveraging team strengths to enhance corporate account relations and performance
- Voluntarily transferred to the lowest-performing branch in Colorado to showcase management skills; successfully raised customer service score (ESQi) by 15 points and increased operating profit by 20% within two months
- Exemplified outstanding leadership by steering a dynamic team of over 30 professionals, overseeing comprehensive branch operations with a steadfast commitment to industry best practices and operational excellence
Symmetry Financial Group
Life Insurance Agent
Denver, CO
2021 - 2023
- Fostered strong client relationships leading to a high referral rate, averaging 12 referral appointments weekly, placing in the top 95th percentile
- Conducted monthly live sales call training sessions, sharing expertise and best practices with new hires to enhance objection handling and ethical sales processes
- Innovated sales techniques, including personalized mortgage amortization schedules, to facilitate 'One-Call-Closes,' culminating in an average of over $1 million in monthly policy sales
Technical Skills
JavaScript - Advanced